How To Troubleshoot Your Private Chat Issues On Xbox Live?

Xbox Live is an online gaming and digital media service developed by Microsoft. Although it is seen as a video gaming console, it offers many more features such as Video chat, Voice chat, Xbox Music, etc. However, sometimes Xbox Live users face trouble in commencing a Private Chat with one or more friends. Hence, it may turn out to be an irritating experience for most of the users.
However, in such cases, you can try these following instructions to troubleshoot the issue before contacting the Microsoft problems and support chat number.

• Always check your Parental Control settings by clicking the System tab on the Dashboard. Now, select Family Settings. The current setting must read Allowed, under the option Access to Xbox Live
• In the next step, restart your Xbox 360 console. Like some PCs, your Xbox 360 may just need to be restarted. Wait 30 seconds before powering on the Xbox 360.
• Now, check to see that your headset and controller are working properly. The problem can also be the microphone malfunctioning, or a poor wireless controller connection.
• After checking for such issues, remove the controller’s rechargeable battery. This is advised because if you use a rechargeable battery for your controller, the source of your issues may be the battery, even if it is fully charged.
• Now, test your Internet connection. Select Network Settings from the menu, followed by Text Xbox Live Connection. You would be signed out of Xbox Live, and begin a series of tests. Once the tests are completed, make sure that the results for each test read either Confirmed or Connected. You can also contact the Microsoft problems and support chat number before adjusting any settings under this tab.
• Now, check if your NAT setting reads Open. When the Xbox Live Connection test is complete, the last test listed will be the NAT test, found at the bottom of the tab. If your results read Strict or Moderate, your router settings would be preventing your Xbox from communicating with other users, except those who have an Open NAT setting.
• Now, reset your router. However, if your connection test results read Confirmed or Connected and your NAT setting reads Open, but you are still unable to have a Private Chat with your Friend, power off your router, wait 30 seconds, then power it back on and sign back on to Live.

You could follow this procedure to troubleshoot your Private Chat issues on Xbox Live. However, you could also contact the Xbox Live tech support to clear your queries.