Wednesday, October 23, 2013

Improvements In Microsoft Dynamics CRM

With the release of Microsoft Dynamics CRM, Microsoft offers customer relationship management and CRM online solutions for various fields like sales, marketing, customer service and many such circles. Customer relationship management (CRM) is a widely accepted and implemented model when it comes to managing a company’s interactions with customers, clients, and sales prospects.
When Microsoft launched its first version, Microsoft Dynamics CRM 1.0, it had several performance issues that affected its popularity. Due to this reason, Microsoft delayed the release of Dynamics 2.0, finally deciding to launch version 3.0 of their CRM software.

Data Disappearing Issues

There were constant complaints and reports that the toolbars in Microsoft Dynamics CRM 1.0 kept disappearing without any warning and again reappearing sometime later. There were problems with opening an account with another entity, say a distributor.
For instance, we know that sales people usually work with the leads. The information about the lead that was being entered into the “Notes” area would disappear once the lead was changed into an account.

Email Related Issues

Email sending issue was another problem with CRM 1.0. Like any other CRM programs, email will be sent out to targeted customers. But CRM 1.0 program sometimes created nuisance by inserting random sequence of letters and numbers into the email subject, which resulted in blocking of such emails by some spam filters. But this problem was resolved in Dynamics CRM 3.0. In case you need any assistance on this, you can contact Microsoft phone support or Microsoft chat support.

Explorer Problems

Like the Microsoft Explorer, Dynamics CRM 3.0 uses popup windows. Users had difficulty in using Dynamics CRM 3.0 and Microsoft Explorer at the same time. When a user navigates to a web page that generates pop-ups like advertisements or something else, Microsoft Explorer was instantly forced to shut down. According to Microsoft, this was a compatibility issue with Windows XP with Service Pack 2, or Windows Server 2003 and Service Pack 1. This problem can be resolved by downloading the latest version of Microsoft Explorer 6.
Microsoft has now eliminated almost all the issues related to Dynamics CRM software, thereby ensuring better user experience. But if you still have problems using it, call in for assistance from the Microsoft Support Team. You may also avail the help of Microsoft chat support and the technicians would assist you in solving the issue.

2 comments:

  1. Really its very informative about Improvements In Microsoft Dynamics CRM and they serve the customers very well.

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